Clinic Receptionist

Job Summary


Responsible for duties listed below and assigned by supervisor. This position will be primarily based out of our Saint Francis location and will float to different locations as needed.


  • Knowledge of medical abbreviations and terminology preferred.
  • Excellent customer service skills and phone etiquette.
  • Attention to detail a must and good multi-tasking abilities.


-Customer Service

  • Provide patients with exceptional customer service.
  • Assisting patients with any needs they may have to enhance their visit to Physical Therapy.

-Telephone Etiquette

  • Responsible for receiving and screening all telephone calls (who, what, why, when, where, how) and refer call or take detailed message.

-Appointment Scheduling

  • Schedule patients in a time frame that meets the patient’s needs.
  • Coordinate with Treating Staff to adjust schedule if needed.
  • Accurately gather all new and/or existing patient information.
  • Relay new patient information to Billing Dept. for insurance verification.
  • Enter all patient information into MacPractice.

-Collection and documentation of co-payment.

-Enter MacPractice patient information fully and correctly.

-Maintaining Current Patient List.

-Responsible for accurately and efficiently completing tasks as requested by


-Shared housekeeping responsibilities – as per “Housekeeping Policy.


  • Able to move about inside of a clinic.
  • Constantly able to operate a computer and other office equipment.
  • Must be able to travel to other clinic locations.
  • Constantly able to communicate with patients and treating staff.

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